Notifications

Notifications keep you informed about important events in your building. You receive alerts for new requests, pending approvals, and other actions requiring your attention.

Viewing your notifications

1. Click on the Bell icon (🔔) in the left navigation menu;

2. A panel opens displaying all your notifications;

3. The number shown on the icon indicates how many unread notifications you have.

The bell only appears when you have notifications

The bell icon is hidden from the navigation menu when you have no unread notification. It reappears as soon as a new one arrives.

Managing your notifications

In the notifications panel, you can:

• View a notification: Click on a notification to go to the corresponding page;
• Dismiss a notification: Click on the X on the right of a notification to dismiss it;
• Dismiss all: Click the button at the top of the panel to dismiss all notifications at once;
• Filter by building: When you are inside a building, an All / This building selector at the top of the panel restricts the list to the notifications of the current building.

Types of notifications

The tables below list every type you can choose in the Received alert types field of your account, grouped by subject.

The notifications you receive also depend on your role: you are never notified of an event to which you do not have access. A co-owner or tenant, for example, does not receive a notification when supplier invoices are received.

Requests and tasks

New request created	A request was created in one of your buildings. It goes to the person the request is assigned to or, when nobody is, to the people who handle new requests.
Request assigned to you	An existing request has been handed to you.
Request comment added	Someone commented on a request you are in charge of or follow.
Request emails	A new email has arrived in a request you are in charge of or follow.
Emails unassociated with a request	An email was received but could not be attached to an existing request.
Task assigned to you	A task on a request has been assigned to you.
Task completed	A task on a request you are in charge of or follow has been completed.

Maintenance and forms

Maintenance task assigned to you	A maintenance task has been assigned to you.
Maintenance task due soon	A maintenance task assigned to you is due within the next 24 hours. Checked once a day.
Form due date approaching	A due date entered in a form (an inspection, the end of a warranty…) is coming up. The form’s settings, on the building group’s Administrative Management / Forms page, decide how many days ahead the alerts are sent and to whom; only people who can see that field are alerted.

Approvals and reviews

Transaction pending approval	A transaction requires your approval.
Transaction approval note changes	A note has been modified on a transaction pending approval.
Reservation pending approval	A reservation of a common area requires your approval.
Change awaiting your approval	An owner, a proxy or a tenant asked to change information about their unit or about themselves (insurance, water heater, bank account, lease, personal information, a form), and the change is waiting for someone to approve it. See Edition by co-owners.
New bid awaiting your vote	A supplier bid is waiting for your vote.
Bid approved	A supplier bid has been approved. The person who created the bid is always told.
Invoices awaiting review	Supplier invoices received by email are waiting in the Invoices to validate tab (see reminders for invoices awaiting review).
Penalties to review	The late payment fees and interest calculated at the start of the month are waiting in the To review tab of the Penalties and Fees page. Nothing is charged to the units until someone approves them (see reviewing late payment fees and interest).

Banking and payments

Bank statement scan finished	The automatic reconciliation of a bank statement you started is done, or could not be completed.
TOMSO send failure	A payment file could not be sent to TOMSO. The person who sent the file is always told.

Emails and domains

Email delivery failure	An email you sent could not be delivered to one or more of its recipients.
Unresolved email delivery failures (daily digest)	A daily summary of outgoing emails that have still not been delivered successfully.
Mail domain failing	The email domain of your management company, set up on the Domains page of the building group’s settings, keeps failing its checks: emails sent from it may no longer reach their recipients. This notification is sent to the administrators of the building group, who are the ones able to fix its configuration.
Web domain failing	The web address of your management company no longer points to AppNFlat, or its security certificate is no longer being renewed: the app could become unreachable at that address. This notification is sent to the administrators of the building group.

Comments

Parcel comment added	Someone commented on a parcel. The resident the parcel is addressed to is told when staff reply.
Reservation comment added	Someone commented on a reservation.

Your account and AppNFlat

Added to a building	You have been added as a member of a building.
Added to a building group	You have been added as a member of a building group.
Added to a billing account	You have been added to a billing account.
Product updates	A new AppNFlat feature is available. Sent by email only, to building staff; it never appears under the bell.
Other	Messages sent to you directly by an administrator of your building.

Who decides which notifications you receive

A building group can choose which roles receive each kind of notification in its settings. Your own preferences can then only narrow that choice: if your role is excluded from a kind of notification, selecting it here does not bring it back.

Some notifications escape that setting because they are addressed to you personally — a task assigned to you, a request you follow, an email you sent that bounced. The Added to… notifications, Other, Form due date approaching and Product updates cannot be restricted by the building group either.

Configuring your notification preferences

To customize how you receive your notifications:

1. Go to your account page by clicking the entry showing your name in the left navigation menu;

2. Click the Edit button to enable editing mode;

3. Change the Alert method and the Received alert types fields;

4. Click Save.

Choosing your alert method

Select how you want to receive your alerts:

• Inactive: No notifications will be sent;
• By email: You will receive an email for each notification;
• By email and push notifications: You will receive both an email and a push notification for each notification;
• By push notification: You will receive notifications directly in your browser (you will need to authorize notifications in your browser).

Selecting alert types

Once you have chosen an alert method other than Inactive, you can choose which types of notifications you want to receive:

• All notifications: Receive all types of notifications;
• Custom selection: Choose only the types of notifications that interest you from the drop down list.

Do not forget to click Save to record your preferences.

Push notifications in the browser

Push Notifications

If you choose to receive push notifications:

• When you first enable this option, your browser will ask for permission to display notifications
• Click Allow to receive notifications
• Notifications will appear even when you are not on the AppNFlat page
• You can revoke this permission at any time in your browser settings

When the alert method is By push notification, a badge under the field shows the state of the current device:

This device is receiving notifications	Nothing to do.
Notifications not enabled on this device	Click Enable and accept your browser’s permission prompt.
Notifications blocked by browser	You refused the permission. Re-allow notifications for AppNFlat in your browser settings.
This device needs to be re-registered	Click Re-register.
Notifications not supported on this device	Use another browser, or install AppNFlat as an app.

Frequently asked questions

I’m not receiving notifications, what should I do?

Check that:

• Your alert method is not set to “Inactive”
• The types of notifications you want to receive are selected
• If you are using push notifications, verify that you have authorized notifications in your browser
• If you are using emails, check your spam folder

Can I receive both emails and push notifications?

Yes. Choose the By email and push notifications alert method to get both for every notification.

How long do notifications remain visible?

Notifications remain visible in the panel until you dismiss them by clicking the X or using the Dismiss all button.