AppNFlat Subscription

Each subscription groups together one or more buildings, a payment method and a set of invoices.

To access your AppNFlat subscription, click AppNFlat Subscription in the left navigation menu. This entry is available to building administrators, payment approvers, building group administrators, and to anyone who already manages a subscription.

The subscription page has a drop down at the top to switch between your subscriptions, and the following tabs: Settings, Buildings, Users and Invoices.

Creating a new subscription

1. Click AppNFlat Subscription in the left navigation menu;

2. Open the drop down at the top of the page and select + New subscription;

3. Fill in the required information: account name, email address and billing address;

4. Click Create.

Multiple Subscriptions

You can have multiple AppNFlat subscriptions. This is useful if you manage buildings for different clients or organizations and want to separate billing. If you have multiple subscriptions, use the drop down at the top of the page to switch between them.

Settings

Account Name	The name you want to give your subscription. It is only visible when editing.
Email	Primary email address for billing and communications
Invoices language	The language in which your invoices will be issued
Send invoices by email	Receive invoice PDFs by email when they are finalized
Address	The billing address that will appear on your invoices

The payment methods of the subscription are managed at the bottom of this same tab. See Payment methods below.

Managing buildings in your subscription

Each subscription can include multiple buildings. The Buildings tab shows all the buildings linked to that subscription along with the total number of units.

Demo buildings

Demo buildings are not counted toward your billing usage.

Adding a building to a subscription

1. Select the subscription from the drop down at the top of the page;

2. Open the Buildings tab and click the + Building button;

3. Select the building you want to add from the list;

4. Click Change subscription.

Moving a building to another subscription

If you have multiple subscriptions, you can move a building from one subscription to another:

1. In the Buildings tab, click on the building;

2. Click Change subscription;

3. Choose the new subscription;

4. Save your change.

Removing a building from a subscription

To remove a building from your subscription:

1. In the Buildings tab, click on the building;

2. Click Cancel subscription;

3. Read the warning, then confirm with I understand, cancel subscription.

Cancelling a building’s subscription

When you cancel a building’s subscription, all its users will lose access to it and you will no longer be able to see or edit its data. The data will be scheduled for deletion after 30 days. To stop the deletion process, you must subscribe again before that time.

Inactive Subscription

A subscription with no building left is marked as inactive and is no longer billed. To reactivate it, add a new building to it.

Subscription managers

You can add other users to help manage your subscription. Subscription managers can:

• View and modify subscription settings;
• Add or remove buildings;
• Manage payment methods;
• View invoices.

To add a subscription manager:

1. Open the Users tab and click the + User button;

2. Enter the email address of the person you want to invite;

3. Click Invite.

If the person already has an AppNFlat account, they will be added immediately. Otherwise, an invitation is sent to their email address and they are listed under Invited subscription managers until they accept.

Payment methods

Secure Payment Processing

You will be redirected to our partner Stripe. Stripe is one of the leading financial solutions used by millions of businesses and processes nearly 1% of the world’s GDP (stripe.com). The security of your payments is therefore guaranteed by one of the world leaders and we do not have access to your payment information.

The bottom of the Settings tab lists every payment method registered on the subscription, along with the date until which your subscription is paid.

Add payment method	Register a new credit card, debit card or pre-authorized debit. You are redirected to Stripe to enter your payment information.
Set as default	Choose which payment method is charged. It is marked with a Default badge.
Delete	Remove a payment method you no longer use.

Keep a payment method on file

If no payment method is registered, your subscription cannot be renewed.

Invoices

The Invoices tab gives you access to your invoices. You can view and download every invoice related to your subscription, with its number, due date and status (Draft, Open, Paid, Uncollectible or Void).

Invoices outside of Stripe

If you do not pay for AppNFlat through Stripe, your invoices are not available here. Contact our support team to obtain them.

Mobile app

Subscription management is hidden from the AppNFlat mobile app. Use a browser to manage your subscription.

Cancelling a subscription

You can cancel your subscription at any time by removing every building from it, as described in Removing a building from a subscription.