Requests

Requests allow you to communicate issues, questions, or requests for service to your building manager. This is the formal way to report problems or ask for assistance. You might submit a request for:

• Maintenance issues in common areas
• Repairs needed in your unit
• Questions about building services
• Requests for information
• Changes to your unit information
• Access requests
• Any other matters requiring administration attention

Viewing Your Requests

To see your requests:

1. Click on Requests in the left navigation menu.
2. View the list of requests you’ve submitted.

You’ll see:

• Requests you’ve created
• The status of each request
• Requests related to your unit(s)

Filters

To quickly navigate your requests you can use two filters:

• The period the requests were created in
• Their status

Submitting a New Request

To create a new request:

1. Click on New Request. The form opens on How can we help?
2. Fill in the request details.
3. Click Send request.

Parameters

What’s it about?	A brief, clear description of your request. Example: “Leaking pipe in bathroom” or “Question about parking rules”.
Details (optional)	Anything that helps us understand your request, such as: When the issue started Where exactly the problem is located What you’ve already tried (if applicable) Any urgency or time sensitivity
Types	Select the type of request (if your building uses types). This helps route your request to the right person. As you describe your request, types are suggested below the field — tap one to add it. Your building may make this field mandatory.
Your unit	The unit the request relates to. It is pre-filled with yours; you can only change it if you have several units.
Attachments	Add photos or documents that help explain your request — up to 20 files. Click Add an attachment to attach them.

You may not need to wait for a reply

While you fill in the form, AppNFlat may point you somewhere faster: your building’s documents, your unit’s transactions and balance, your contact details or your unit’s information are all available directly in the app. You can always send the request anyway.

Tracking Request Status

Open your request to follow it. A progress timeline shows where it stands:

• Received: we got your request
• In progress: the manager is looking into it
• Resolved: this request has been resolved

Below it, the conversation holds every email exchanged with the building, and a reply box lets you answer without leaving the app. Your reply reaches the manager as an email, exactly like a manager’s reply reaches you.

Urgent Issues

For urgent or emergency issues (important water leak, security issues, etc.), you should use the emergency contact number of your building. For life-threatening emergencies, always call emergency services first.

Following Up on Requests

If you haven’t received a response to your request within a reasonable time, check the request status in the platform. You can also reply in the request’s conversation to ask for an update, or contact your building manager directly if urgent.

Request History

In the Requests section, you can view all your past requests. Use the filters to search them efficiently.

Privacy

Your requests are visible to your building’s managers and staff who need to address them. They are not visible to other residents.