Your Account

To access your user account settings, click the Account icon in the left navigation menu. To edit your information, click the Edit button.

Settings

Email	Your email address is displayed on this page. This address is used for all communications you receive from the platform. You cannot change it because this is the address your building administrator used to invite you.
Name	Your username
Language	You can choose your preferred language for the application and the emails you receive.
Auto-translate emails to	When set, emails sent to you (announcements, answers to requests, automated emails) are automatically translated into the selected language. The translated text is appended below the original message, so you can read the email in your preferred language while keeping access to the original version. Supported languages: Arabic, Hindi, Mandarin, Cantonese, Spanish. Leave empty to disable automatic translation.
Receiving alerts	Select how you want to receive your alerts: Inactive: No notifications will be sent; By email: You will receive an email for each notification; By email and push notification: You will receive an email and a notification for each notification; By push notification: You will receive notifications directly in your browser (you will need to allow notifications in your browser).
Types of alerts received	You You can receive notifications for: Transaction Pending Approval: A transaction requires your approval; Changes to Transaction Approval Note: A note has been changed on a pending transaction; Request Tracking: A new email has arrived in response to a request; New Request: An email has been received but is not associated with an existing request; Added to Building: You have been added as a member of a building; Added to Building Group: You have been added as a member of a building group; Added to Billing Account: You have been added to a billing account; etc.
Email Signatures	Create a standard signature that can be used in all messages you send through the application.

Langage

If you don’t select a preferred language, AppNFlat will automatically use your browser’s language.

Email Address Change

The email address associated with your account cannot be changed. If you need to change it, please contact your building administrator. They must validate your new email address.

Changing Your Password

To change your password:

1. Click Change Password
2. Enter your current password; 3. Enter your new password; 4. Enter your new password again; 5. Click Change Password.

Two-Factor Authentication (TFA)

Two-factor authentication adds an extra layer of security to your account by requiring a time-based one-time password (TOTP) from an authenticator app each time you sign in.

Setting up TFA

1. On your Account page, click Set up authenticator app;

2. Enter your current password to verify your identity;

3. Scan the QR code with your authenticator app (e.g., Google Authenticator, Authy). Alternatively, you can enter the key manually;

4. Enter the 6-digit verification code from your authenticator app;

5. Click Verify and enable.

Disabling TFA

To disable two-factor authentication, click Disable two-factor authentication on your Account page and confirm the action.

Caution

Disabling two-factor authentication reduces the security of your account. If your building has Secure Mode enabled (either directly or inherited from the building group), you will not be able to approve payments without TFA.

Leaving a building or group of buildings

To leave a building or group of buildings:

1. In the list of buildings or groups you belong to, click the icon on the right;

2. Confirm the action.

Leaving a Building

When you leave a condominium, the action is final. To rejoin the community, you must ask your building manager to invite you again.