Parcels

If your building tracks parcels, you can view the parcels delivered to you through the AppNFlat platform. When a parcel arrives for you, building staff register it in the system, and you’ll be notified that you have a parcel to pick up.

Note

Not all buildings use the parcel tracking feature. If you don’t see a Parcels entry under Services, your building may not be using this feature. Contact your building manager for information about how parcels are handled at your building.

Receiving Notifications

When a parcel arrives for you, building staff register it in AppNFlat. You will automatically receive an email notification informing you that:

• A parcel has arrived for you
• The type of parcel (perishable or non-perishable)
• The carrier (if known)

Tip

If you do not receive emails from AppNFlat, please check your spam or junk folder.

Indicating Your Pickup Time

From the notification email, you can indicate when you plan to pick up your parcel:

• Today: You will come today
• Tomorrow: You will come tomorrow
• Later: You will come later this week

This information helps the building staff manage parcel storage and follow up with residents.

Automatic Reminders

If you haven’t picked up your parcel, you may receive automatic reminder emails. These reminders help ensure you don’t forget about your delivery, especially for perishable items that need to be collected quickly.

Viewing Your Parcels

To see parcels delivered to you:

1. Click on Services in the left navigation menu, then on Parcels
2. View the list of parcels addressed to you

You’ll see information about:

• Parcels currently waiting for pickup
• Parcels you’ve already picked up
• Parcel delivery date
• Who the parcel is addressed to
• Any notes about the parcel

Mobile Access

• Parcels can be checked from any device
• Learn more about how to install AppNFlat on your mobile

Parcel Information

For each parcel, you can view:

Received	Date the parcel was registered
Addressed To	Resident the parcel is addressed to
Type	Perishable / Non-perishable
Carrier	Name of the parcel carrier
Tracking #	Parcel tracking number
Status	Received: The parcel has arrived and is waiting to be picked up. Picked Up: The parcel has been collected by the recipient. Delivered by Staff: Building staff brought the parcel to the unit. Delivery Attempt: The carrier tried to deliver the parcel. Missed Pickup: The parcel was not collected in time. Returned: The parcel was returned to the sender. Other: Other situation.
Picked Up	Date the parcel was picked up
Picked Up By	Name of the person who picked up the parcel

Note

Marking a parcel as picked up, sending reminders and deleting a parcel are reserved for building staff. As a co-owner, the only thing you can change on a parcel is its comments.

Adding Comments

You can add comments to the parcels addressed to you. This is useful for communicating with building staff about the parcel.

To add a comment:

1. Find your parcel in the list
2. Open it to reach the Comments section
3. Add your comment
4. Save

Privacy and Security

Parcel information is private:

• You can only see parcels addressed to you, or that you picked up yourself
• Other residents cannot see your parcel information
• Building staff can see parcel information to manage deliveries