Delete your AppNFlat account

You can delete your AppNFlat account yourself from your account page. If you cannot sign in, you can also request deletion by email and we will take care of it on your behalf.

Delete your account from the app

1. Sign in and go to your account page.

2. Open the Account deletion tab.

3. Read the warning, check the box confirming that the action is permanent, then click Delete Account.

Only administrator

You cannot delete your account if you are the only administrator in any building, building group, or subscription. Transfer administrator rights to someone else first, or cancel the subscription, and then try again.

Request deletion by email

If you cannot sign in to your account, follow these steps instead.

1. From the email address associated with your AppNFlat account, send an email to [email protected].

2. Use the subject line Account deletion request.

3. In the body of the email, include:

   • The full name on your account;
   • The email address on your account (if different from the sender);
   • Confirmation that you want your account permanently deleted.

4. We will reply within 30 days to confirm your identity and process the deletion. You may be asked to provide additional information to verify that you are the account holder.

Action is permanent

Once your account is deleted, you lose access to every building and subscription it was linked to. To use AppNFlat again afterwards, you must create a new account and be re-invited by a building administrator.

Residents

If you are a resident (co-owner or tenant), some information tied to your unit (ownership records, communications with the building, financial transactions) is controlled by your building administrator. That data stays with the building even after your personal account is deleted — see what is kept below.

What happens when your account is deleted

Data that is deleted

When we process your deletion request, we remove:

• Your name, email address, phone number, and profile information;
• Your account credentials (password, two-factor authentication secrets);
• Your personal preferences (language, notification settings, email signatures);
• Your push notification subscriptions and device tokens;
• Personal content you authored that is not part of a building’s official records (draft messages, personal notes).

Once deleted, this information cannot be recovered.

Data that is kept

Some information must be retained, either because it belongs to a building managed on the platform or because Canadian law requires us to keep it:

Type of data	Retention period	Reason
Financial records tied to your unit or subscription (invoices, payments, accounting entries)	7 years after account closure	Tax and audit obligations
Building and property data you managed as a property manager (unit records, building documents, governance materials)	7 years after account closure, or longer if required by property law	Legal compliance and continuity of building management
Communications sent through the platform as part of building records (announcements, request threads)	Kept as part of the building’s records, controlled by the building administrator	Building operations and legal record-keeping
Backup copies of your personal data	Up to 30 additional days after deletion	Technical backups are overwritten on a rolling basis
Minimal record of the deletion request itself (date, email that requested it)	Retained indefinitely	So we can prove the request was honoured if asked

Retained data is access-restricted and used only for the legal and operational purposes listed above.

Before you request deletion

You may want to take the following actions first, since they cannot be undone after your account is gone:

• Property managers: transfer or cancel any active AppNFlat subscription so your clients are not interrupted. See AppNFlat Subscription.
• Residents: download any invoices, notices, or documents you want to keep. After deletion, you will no longer be able to sign in to retrieve them.
• Everyone: if you only want to leave a specific building or group of buildings but keep your account, use the leave a building flow instead.

Related

• Your Account
• Privacy Policy