AppNFlat Subscription

To access your AppNFlat subscription, click on the icon in the top left corner to access the page that lists all your buildings and click on AppNFlat Subscription.

Creating a new subscription:

1. Go to the homepage by clicking the logo in the top left corner;
2. Click the AppNFlat Subscription button at the bottom of the page;
3. Click the + AppNFlat Subscription button;
4. Fill in the required information: account name, email address, billing address, and billing language;
5. Click Create.

Settings

Account Name	The name you want to give your subscription
Email Address	The email address of your AppNFlat account from which you will manage the subscription
Billing Address	The address that will appear on your invoices
Invoice Language	The language in which your invoices will be issued

Multiple Subscriptions

You can have multiple AppNFlat subscriptions. This is useful if you manage buildings for different clients or organizations and want to separate billing. If you have multiple subscriptions, a list will appear on the left side of the screen allowing you to switch between them.

Managing buildings in your subscription

Each subscription can include multiple buildings. The subscription page shows all buildings linked to that subscription along with the total number of units.

Adding a building to a subscription

1. Select the subscription from the list on the left;
2. Click the + Building button;
3. Select the building you want to add from the list;
4. Click Change Subscription.

Moving a Building to Another Subscription

If you have multiple subscriptions, you can move a building from one subscription to another:

1. Click the menu icon (three dots) next to the building;
2. Select Change Subscription;
3. Choose the new subscription;
4. Click Save.

Removing a Building from a Subscription

To remove a building from your subscription:

1. Click the menu icon (three dots) next to the building;
2. Select Cancel Subscription;
3. Confirm the action.

Caution

When you cancel a building’s subscription, all users will lose access to it. The data will be scheduled for deletion after 30 days. To stop the deletion process, you must subscribe again before that time.

Subscription managers

You can add other users to help manage your subscription. Subscription managers can:

• View and modify subscription settings;
• Add or remove buildings;
• Manage payment methods;
• View invoices.

To add a subscription manager:

1. Click + User;
2. Enter the email address of the person you want to invite;
3. Click Add User.

If the person already has an AppNFlat account, they will be added immediately. Otherwise, an invitation will be sent to their email.

Payment method

Secure Payment Processing

You will be redirected to our partner Stripe. Stripe is one of the leading financial solutions used by millions of businesses and processes nearly 1% of the world’s GDP (stripe.com). The security of your payments is therefore guaranteed by one of the world leaders and we do not have access to your payment information.

To change your payment method:

1. Click Edit;
2. Click Change payment method;
3. Enter your new payment information (credit card, debit card, or direct debit);
4. Confirm the change.

The subscription page displays your current payment method and the date until which your subscription is paid.

Invoices

In this section you also have access to your invoices. You can view and download all invoices related to your subscription.

Tip

You can cancel your subscription at any time from the subscription management page.