Notifications

Notifications keep you informed about important events in your building. You receive alerts for new requests, pending approvals, and other actions requiring your attention.

Viewing your notifications

To view your notifications:

• Click on the Bell icon (🔔) in the left navigation menu;
• A panel opens displaying all your notifications;
• The number shown on the icon indicates how many unread notifications you have.

Managing your notifications

In the notifications panel, you can:

• View a notification: Click on a notification to go to the corresponding page;
• Mark a notification as read: Click on the X on the right of a notification to dismiss it;
• Dismiss all: Click the button at the top of the panel to dismiss all notifications at once.

Types of notifications

You can receive notifications for:

• Transaction pending approval: A transaction requires your approval;
• Transaction approval note changes: A note has been modified on a transaction pending approval;
• Request follow up: A new email has arrived in response to a request;
• New request: An email was received but is not associated with an existing request;
• Added to building: You have been added as a member of a building;
• Added to building group: You have been added as a member of a building group;
• Added to billing account: You have been added to a billing account;
• etc.

Configuring your notification preferences

To customize how you receive your notifications:

1. Go to your account page by clicking on the Account icon in the left navigation menu;
2. Click the Edit button to enable editing mode.

Choosing your alert method

Select how you want to receive your alerts:

• Inactive: No notifications will be sent;
• By email: You will receive an email for each notification;
• By push notification: You will receive notifications directly in your browser (you will need to authorize notifications in your browser).

Selecting alert types

Once you have chosen an alert method (email or push notification), you can choose which types of notifications you want to receive:

• All notifications: Receive all types of notifications;
• Custom selection: Choose only the types of notifications that interest you from the drop down list

Saving your changes

Don’t forget to click the Save button to save your notification preferences.

Push notifications in the browser

Tip

If you choose to receive push notifications:

• When you first enable this option, your browser will ask for permission to display notifications
• Click Allow to receive notifications
• Notifications will appear even when you are not on the AppNFlat page
• You can revoke this permission at any time in your browser settings

Frequently asked questions

I’m not receiving notifications, what should I do?

Tip

Check that:

• Your alert method is not set to “Inactive”
• The types of notifications you want to receive are selected
• If you are using push notifications, verify that you have authorized notifications in your browser
• If you are using emails, check your spam folder

Can I receive both emails and push notifications?

Note

You must choose a single alert method. However, you can change this setting at any time in your account.

How long do notifications remain visible?

Notifications remain visible in the panel until you mark them as read by clicking the X or using the Dismiss all button.