Last updated: July 23, 2025
These Terms of Service (“Terms”) govern your use of AppNFlat’s services and products (“Services”), including appnflat.com, my.appnflat.com, and any related applications, features, and offerings provided by 15186170 Canada Inc., a corporation incorporated under the laws of Canada (“AppNFlat”, “we”, “us”, “our”).
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.
By creating an account or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
You must be at least 18 years of age and have the legal capacity to enter into this agreement. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
Our Services serve two primary user types:
Different features and access levels are available depending on your user type and the permissions granted by the building’s administrators.
AppNFlat provides cloud-based property management software that enables:
For Professional Users: Comprehensive building management including tenant/owner administration, financial management, maintenance requests, communications, and reporting.
For Resident Users: Access to building-specific information, submission of maintenance requests, viewing of personal account information, participation in building communications, and other features as enabled by building administrators.
To use our Services, you must create an account by providing accurate and complete information. Resident Users typically receive account invitations from their building’s Professional Users and may have limited account creation options.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.
We may suspend or terminate your account at any time for violation of these Terms, illegal activity, or other reasons at our discretion, with or without notice.
You may use our Services only for lawful purposes and in accordance with these Terms. You are granted a limited, non-exclusive, non-transferable, revocable license to use our Services:
You may not:
You retain ownership of all content, data, and information you upload to or store in our Services (“User Content”). For Professional Users, this includes tenant information, financial data, building documents, and communications. For Resident Users, this includes personal information, maintenance requests, and communications related to your unit or building.
By using our Services, you grant us a limited, non-exclusive, royalty-free license to use, store, process, and transmit your User Content solely to provide and improve our Services. This license terminates when you delete your content or close your account, except for backups which may be retained for a reasonable period.
We implement appropriate technical and organizational measures to protect your data. Our data practices are described in our Privacy Policy.
You are responsible for:
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Our Services operate on a subscription model for Professional Users. Current pricing is available on our website and may be updated from time to time. Resident Users typically access our Services at no direct cost, with fees paid by the building’s Professional Users.
Fees are due in advance and are non-refundable except as required by law or as expressly stated in these Terms. Professional Users are responsible for all fees associated with their buildings and resident accounts.
Subscription services will automatically renew unless cancelled before the renewal date. Only Professional Users can manage subscription settings for their buildings.
The Services, including all software, text, graphics, user interfaces, trademarks, logos, and other content (excluding User Content), are owned by AppNFlat or our licensors and are protected by copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, sell, or create derivative works from our Services without our express written permission.
Our Services may integrate with or contain links to third-party services. We are not responsible for the content, privacy practices, or terms of use of third-party services.
We strive to provide reliable service but cannot guarantee uninterrupted access. We may perform maintenance that temporarily affects service availability.
We may modify, update, or discontinue features of our Services at any time with reasonable notice when practicable.
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that our Services will be error-free, accurate, or meet your specific requirements. You are responsible for verifying the accuracy of any calculations or information generated by our Services.
Our Services do not constitute legal, financial, or professional advice. You should consult qualified professionals for such advice.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL APPNFLAT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR CAD $100, WHICHEVER IS GREATER.
THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
You agree to indemnify, defend, and hold harmless AppNFlat and our affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses arising out of or relating to your use of our Services, violation of these Terms, or infringement of any rights of another.
Professional Users may terminate their account at any time by following the account closure process in our Services. Note that terminating a Professional User account will affect access for all associated Resident Users in that building.
Resident Users may terminate their individual accounts, but access may also be terminated if the associated building’s Professional User account is terminated or if the Professional User removes the Resident User’s access.
We may suspend or terminate your access to our Services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
Upon termination, your right to use our Services will cease immediately. We may delete your User Content after a reasonable period, subject to applicable law and our data retention policies.
Important for Resident Users: If your building’s Professional User terminates their account, you will lose access to building-related data and communications, though we may retain certain personal information as required by law or our data retention policies.
These Terms shall be governed by and construed in accordance with the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Québec, judicial district of Montreal.
The parties hereto confirm that it is their wish that this Agreement, as well as other documents relating hereto, including notices, have been and shall be written in the English language only. Les parties confirment leur volonté expresse de voir le présent contrat et tous les documents s’y rattachant être rédigés en anglais.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and AppNFlat regarding the use of our Services.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through our Services. Your continued use of our Services after such notice constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
Provisions that by their nature should survive termination (including but not limited to warranty disclaimers, limitation of liability, and governing law) will survive termination of these Terms.
If you have questions about these Terms, please contact us at:
Email: [email protected]
These Terms of Service are effective as of July 23, 2025 and replace all previous versions.