Privacy Policy

Last updated: July 23, 2025

This privacy policy describes how AppNFlat (operated by 15186170 Canada Inc.) (“we,” “us,” “our,” or “AppNFlat”) collects, uses, stores, and protects your personal information when you use our property management platform and related services (“Services”).

Table of Contents

  1. User Types and Information Categories
  2. Information We Collect
  3. How We Use Your Information
  4. Legal Basis for Processing
  5. Information Sharing
  6. Third-Party Service Providers
  7. Data Security
  8. Data Retention
  9. International Data Transfers
  10. Your Privacy Rights
  11. Cookies and Tracking Technologies
  12. Children’s Privacy
  13. Changes to This Policy
  14. Contact Information

1. User Types and Information Categories

Our Services serve two primary user types, each with different data processing needs:

1.1 Professional Users

Who they are: Property management professionals, building administrators, and syndicate managers who manage buildings and have administrative access.

Data they control: Professional Users act as data controllers for building-related information and may process personal information of building occupants. They are responsible for obtaining necessary consents and ensuring compliance with applicable privacy laws when handling resident data.

1.2 Resident Users

Who they are: Unit owners, tenants, and residents who access limited features related to their specific units or buildings.

Data access: Resident Users typically access Services through invitations from Professional Users and have limited account creation options. Their data access is controlled by the building’s Professional Users.

Important Note for Resident Users: Your access to the Services and your data may be affected if your building’s Professional User terminates their account or removes your access permissions.

2. Information We Collect

2.1 Information You Provide

For All Users:

For Professional Users:

For Resident Users:

2.2 Information We Collect Automatically

Technical Information (All Users):

Platform Activity:

3. How We Use Your Information

3.1 For Professional Users

Property Management Services:

Business Operations:

3.2 For Resident Users

Resident Services:

Limited Processing:

3.3 General Uses (All Users)

Service Improvement:

Legal and Security:

4.1 For Professional Users

4.2 For Resident Users

Important: Much of the processing for Resident Users is controlled by your building’s Professional Users, who act as data controllers for building-related information.

5. Information Sharing

We Never Sell Your Data. We may share your information only in these limited circumstances:

5.1 Within Your Building Community

For Professional Users:

For Resident Users:

Service Providers: With third-party service providers who help us operate our platform (see Section 6)

Payment Processing: With payment processors for financial transactions

Legal Requirements:

6. Third-Party Service Providers

We work with these categories of service providers:

Primary Service Providers:

Additional Service Categories:

For a complete list of all processors and subprocessors, contact us by one of the methods specified in Section 14.

7. Data Security

We implement industry-standard security measures appropriate for both user types:

Technical Safeguards:

Enhanced Protection:

8. Data Retention

8.1 Professional Users

Active Accounts: For as long as your account remains active and as needed to provide comprehensive property management services

Closed Accounts:

8.2 Resident Users

Active Access: For as long as you have access to your building’s services

When Access Ends:

Important: If your building’s Professional User terminates their account, this may affect the retention of your building-related data.

9. International Data Transfers

Our primary data processing occurs in Canada. However, some service providers may process data in:

When we transfer data internationally, we ensure adequate protection through:

For Professional Users: International transfers may include comprehensive building and financial data necessary for service delivery.

For Resident Users: International transfers are limited to data necessary for providing resident services and building community operations.

10. Your Privacy Rights

10.1 Rights for All Users

Depending on your location, you may have the right to:

Access and Portability:

Correction and Control:

Deletion and Restriction:

10.2 Special Considerations for Resident Users

Limited Control: Some of your information may be controlled by your building’s Professional Users as part of property management operations. In such cases, you may need to contact your building administrator for certain requests.

Building-Related Data: Information necessary for building operations (such as unit ownership records or building communications) may not be deletable while you remain part of the building community.

To exercise these rights, contact us using the methods in Section 14. We will respond within 30 days and may require identity verification.

11. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential Functionality:

Analytics:

You can control cookies through your browser settings, though disabling essential cookies may affect functionality.

12. Children’s Privacy

Our Services are designed for adults (18+) and property management professionals. We do not knowingly collect information from children under 18. If we discover we have collected such information, we will delete it promptly.

13. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will:

Continued use of our Services after changes constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related questions, complaints, or to exercise your rights, please contact us at the email address below. We will respond to your inquiry within 30 days. We are committed to resolving any concerns promptly and fairly.

Note for Resident Users: For some building-related data matters, you may also need to contact your building’s Professional Users who act as data controllers for that information.

Data Protection Officer:

Name: Jacques Gaubil

Title: Product Director

Email: [email protected]